Rocking Your New Year

With so much uncertainty surrounding the coming surge in volume headed your way in 2021, how can you plan and prepare? According to 2021 Predictions for Mortgage Lending, reported by National Mortgage News, the MBA is anticipating the record-breaking purchase activity we saw in 2020 to stick around for 3 more years.

The collection of predictions in the National Mortgage News article continues on to point to a concern surrounding staffing and tying uncertainties to possible changes in interest rate. If rates continue at their current low levels staffing will remain a priority, whereas a substantial increase in rates coupled with reduction in refinance activity may result in staff reduction.

​How do you plan for the manpower needed to keep up with the surge when external factors play such a prominent role in our industry? What happens if you staff up for current or expected levels and the market slows down again?

Waiting until the volume hits an unmanageable decibel to hire support staff stalls progress. It takes time to find qualified professionals and train for niche positions. It also increases your fixed costs and limits your flexibility to quickly shift gears when volumes decrease. 

With KnovaOne you can plan for uncertainty without the risk of lost revenue and quickly adjust support teams as your situation changes. Outsourcing with KnovaOne is about more than just saving money, it is a strategic decision. Sure, you can save up to $1 million in a single year with just 20 FTEs, but the added efficiency of round the clock production with the strongest KPIs in the industry can provide your business with a solid competitive advantage. It’s time to experience Super KnovaOne results. 

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